TERMS & CONDITIONS

LE TRE SARTEs ("LE TRE SARTE" "we" "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Site (collectively, the "TOS"). Please read them carefully before placing any orders on letresarte.com. We recommend keeping a copy of the TOS for future reference. LE TRE SARTE is a registered trademark, property of Pianellari S.r.l., a company registered in Italy under registration number IT17045231002. Our registered address is Piazza delle Cinque Scole 23, 00186 Rome, Italy. Our VAT number is 17045231002. In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy.

If you are under 18 you must let your parent or guardian know about LE TRE SARTEs Privacy Policy before you use any of this Site's services. We reserve the right to only accept orders from those over 18.

We may modify the TOS from time to time. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

All contents of this website, including but not limited to text, illustrations and images, are expressly protected by copyright. Any copying, use or distribution without the consent of LE TRE SARTE is prohibited. Any unauthorized use will result in civil and criminal litigation. All rights are reserved by LE TRE SARTE.

‍

Eligibility to purchase

By placing an order with LE TRE SARTE, you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order (in particular real name, email address and shipping address) is true and accurate and you are an authorized user of the payment method provided. The receipt of an order confirmation does not constitute LE TRE SARTEs acceptance of an order. We retain the right to refuse any request made by you.
Products purchased by the buyer are for personal or gift use and are not to be re-sold, used for commercial purposes or any other commercial benefit. In addition, LE TRE SARTE reserves the right to restrict multiple quantities of the same item being shipped to any one customer or postal address, except for wholesale purposes, that were explicitly conferred with us.

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the LE TRE SARTE terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to LE TRE SARTE and whose applications are acceptable to LE TRE SARTE.

‍

Orders

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. LE TRE SARTE offers products for sale that are made-to-order, as well as a small quantity of in-stock times.

We reserve the rights to any changes on our made-to-order items, due to the nature of limited availability of deadstock materials that we use for our products.

‍

Acceptance of your order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel, your order and completion of the contract between you and LE TRE SARTE are confirmed when the pieces have been shipped. Until that point your order remains subject to change.
The sale contract is concluded in Rome, Italy and the language of the contract is Italian. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.

We disclaim any liability for the availability or operation of this website and for correctness and completeness of the information provided herein. LE TRE SARTE will not be liable for any damage caused by the use of this website, information and links published nor does it accept liability for the non-availability of this website, procession of any transaction through our third-party service providers.

‍

Pricing Policy

Prices shown on the Site are in Euros (€) and are inclusive of VAT at the applicable rate. All prices and offers remain valid as advertised from time to time. The Euro price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error. Prices are subject to change if the applicable currency exchange rate changes, before your order is accepted or the items are subject to markdowns at any time during the selling period. Customers purchasing from outside the European Union will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from our courier or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

‍

Payments

Payment can be made by bank transfer, credit/debit card (Visa, Mastercard, Maestro) or previously purchased gift cards. Payment will be debited and cleared from your account upon dispatch of your order by LE TRE SARTE.
We take reasonable care to make our Site secure. To help ensure that your shopping experience is safe, simple, and secure, LE TRE SARTE uses Secure Socket Layer (SSL) technology.

Please note that LE TRE SARTE doesn’t ever store its users’ credit/debit cards details in its systems and can therefore not be held liable for any loss you may suffer.

‍

Shipping

Orders are processed the following business days Monday through Friday and shipped from Italy. All orders received on weekends and holidays will be processed the next business day.

We offer free shipping on orders over 350€ (including VAT) in Italy.

Any duties or taxes incurred for shipments to outside of the EU are the responsibility of the customer. In instances where the duties and taxes are refused and the parcel is returned to us, a return shipping fee will be deducted from the refund amount. We recommend contacting the custom office of your country for further information as LE TRE SARTE is not able to estimate the duties or taxes that may occur.

The shipping cost will be indicated when placing the order according to the country of destination.

Please note that LE TRE SARTE cannot be held responsible for any delay in orders due to delay in customs clearance or payment transactions.

Below you'll find a list of countries we ship to. The standard rate is without duties or taxes for international orders. Production time for a made-to-order piece is 15 working days and excluded from the listed delivery time.

EUROPE ZONE 1
‍Austria, Belgium, Denmark, Finnland, France, Germany, Greece, Ireland, Luxemburg, Monaco, Netherlands, Portugal, Spain, Sweden

EUROPE ZONE 2
‍Bulgaria, Croatia, Czechia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia

EUROPE ZONE 3
‍Albania, Bosnia Herzegovina, Georgia, Iceland, Moldova, Montenegro, North Macedonia, Serbia

AFRICA
Egypt, Kenya, Nigeria, Morocco

OCEANIA
Australia, Fiji, Guam, Kiribati, Marshall Islands, Nauru, New Caledonia, New Zealand, Northern Mariana Islands, Papua New Guinea, Samoa, Timor Leste, Tonga, Vanuatu, Wallis & Futuna

SOUTH AMERICA
Argentinien, Bolivia, Chile, Colombia, Ecuador, French Guiana, Paraguay, Peru, Uruguay, Venezuela, Suriname

‍

‍

Returns & Exchanges

If you purchase a product with us online you have the right to withdraw from the contract within 14 days without providing any reason (known as the “withdrawal period”).  Please note: The 14-day withdrawal period and general return policy does not apply to the following:

• Made-to-order products or clearly personalized (e.g., a tailored clothing or personal initials)
• Fully completed services, if you explicitly agreed that the service should begin immediately (e.g. urgent orders*), thereby waiving your right of withdrawal.
• Products that have been worn (except for try-on at home), washed or damaged.

_{*Every order that is explicitly marked as „Urgent Order“ at the Additional Information box at the checkout.}

We reserve the right to decide if an order qualifies for return/ exchange on a case-to-case basis and to request photographic support regarding defective or incorrect products before authorizing a return for full reimbursement or exchange.

How to return an order

To return an order please send us an email to info@letresarte.com within 14 days of delivery detailing your name, product and reason for return/exchange and send the product to the following address:

LE TRE SARTE
Via della Scrofa 117
00186 Roma
IT

The client must bear the cost for shipping. We recommend that items are returned from the same country to which they were delivered. Returns must be packaged in the box originally provided or something equally protective. Orders sent back from a different destination may incur additional charges or be delayed by customs.

‍

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

‍

Your Rights

You have certain rights under the law. These include:

• That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
• Certain remedies if a product is defective; and
• A right to cancel any order for a product within fourteen working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective (excluding products which fall under the exceptions under Returns & Exchanges above).

Nothing in the TOS is intended to affect these rights.

‍

Limits on our liability

Nothing in the TOS is intended to affect your rights under the law (see "Your Rights" above). If LE TRE SARTE breaches the TOS we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and LE TRE SARTE at the time of you placing your order, and LE TRE SARTE shipping your order.

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity). We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control, e.g. losses or damages occurring during delivery by the postal service.

‍

Content

Refers to any, but not limited to, graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. LE TRE SARTE tries to ensure that the information on this site is accurate and complete but we do not promise its accuracy or that it is error-free or that the Site or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

‍

Colors

We try to maintain the accuracy in colour of our products, especially fabrics, and are working constantly in improving the way the items appear on our website. However, as computer monitors and phone screens vary, we cannot guarantee that your device's display of any color will be completely accurate. Furthermore, the fabrics and leathers used in our products are natural.

‍

‍